Learn how to benefit from cultural diversity

Cross Cultural Training and Consulting

We can help to prepare your employees for work with colleagues and clients from different cultural backgrounds.

As part of developing your CQ skills, we can deliver a CQ Assessment, developed by The Cultural Intelligence Centre, to measure the CQ of your candidate, employee, team or entire organisation, based on their performance across four capabilities. 

When equally strong, CQ Drive, CQ Knowledge, CQ Strategy and CQ Action combine to create individuals and organisations who are well equipped to use cultural diversity as a competitive advantage. Why wait? 

Cultural specialist Prof Geert Hofstede famously said that “Culture is more often a source of conflict than of synergy. Cultural differences are a nuisance at best, and often a disaster”.

Sadly, many people would agree with him, having had their own frustrating and perhaps unpleasant experiences of trying to work with people from another culture. Often, people are simply unprepared for cultural differences or are not ready to accept that another way of approaching a problem may be a better way. 

It’s often assumed that people who look like us will also think like us, or that in a business world dominated by the English language it’s somehow more natural for ‘them’ to fit in with ‘us’ than the other way around.  

A different attitude to something as simple as time-keeping can be a huge source of frustration, but exploring and explaining the rationale behind someone’s ‘difficult’ behaviour can make it clear that the difference is cultural, not personal.  Likewise, a seeming inability by someone to make a decision may come from a cultural preference for making group decisions rather than individual ones.

Combining teams of people from different backgrounds is often a source of conflict but it is now well documented that multi-cultural teams will frequently out-perform teams where all members come from similar backgrounds. So while there is typically some initial resistance and an unwillingness to make behavioural changes, the teams that persevere through their differences will come out stronger for it.

Exploring cultural tensions with a third party such as a cross-cultural consultant allows the parties involved to step back from the conflict, view it from a different perspective and hopefully recognise that what seemed like threats are in fact opportunities to benefit from cultural diversity.

Hoping to work with a new client overseas?  See 'Nutshells' and make sure you are prepared.
  Contact Patti McCarthy on +44 7944 636 091 or email:  patti@culturalchemistry.com.au